FAQs — GoGetSG

FAQs

Frequently Asked Questions

Have questions about our products? These might help!

E&M Active Products

MaxBurn
What is the maximum weight capacity for the maxburn?
Our maxburn holds a capacity of up to 120kg. please do not use the device idivf you weigh over the maximum capacity.
How does the calorie counter work?
As there is no user input, the calorie counter is based upon an estimate, the amount may vary depending on your height, weight and the way in which you use the fitness plate. please only use this as a guidance.
How do i connect the bluetooth on my fitness plate?
to connect the maxburn® bluetooth speakers to your phone or other bluetooth-enabled device: enable bluetooth on the maxburn® plate and activate the music mode. activate bluetooth on your device. go to settings, find bluetooth and click to turn it on. make the connection. the maxburn® name should now appear on your device, connect to work out to your favourite tracks. please note: the device can only be connected with one device at a time. it will not connect if there is another device already connected. please disconnect any other devices before using.
I have a health condition, can i still use the maxburn?
If you have any concerns, please consult your doctor before using the product. the information provided to you by e&m active® cannot be taken as medical or health advice, based on your own health or medical condition.
How long can I use the MAXBURN® for?
The Timer is set to a default of 10 minutes. After that time, use the remote control to restart if you want to extend your workout.
Can my child use the MAXBURN®
The appliance is not a toy. Please consult your doctor before use if your child wishes to use the device for workouts
Can I get the lights turned off
For the original MAXBURN PRO, there is no way for you to switch off the lights yourself. Please do not try to alter or disassemble the product yourself.
If you are bothered by the lights and want them turning off, please pay for delivery to our warehouse, where we can manually turn them off for you.
How do i clean the MAXBURN®?
Always ensure that the fitness plate is disconnected from the mains before cleaning. only use a soft and dry cloth on the outer parts of the MAXBURN®, never use a wet or damp cloth.for further information, please consult the appliance manual.
MagicTouch
Optic
How does the MAGICTOUCH Optic work?
The MAGICTOUCH Optic massager combines smart pressuring massage, heat and vibration to help relax the eye area. we use spinning magnet massage in our MAGICTOUCH Optic massager, which combines the benefits
and efficacy of deep tissue massage with the gentle feel of a relaxing massage.
How long can i use the MAGICTOUCH Optic?
The default is 15 minutes at a time. please choose the duration and intensity according to your needs.
can use MAGICTOUCH Optic on the go?
The MAGICTOUCH Optic massager is wireless so you can use it anywhere around the house or on the go. it massages around the eyes so that it does not put any pressure on the eyes themselves. this also means that you see through the glass while wearing them.
I have a health condition, can i still use the maxburn?
If you have any concerns, please consult your doctor before using the product. the information provided to you by e&m active® cannot be taken as medical or health advice, based on your own health or medical condition.
can i control the intensity of the massage?
Our MAGICTOUCH Optic massager is customisable – choose the controls to use the right setting for you.
How do i clean the MAGICTOUCH optic?
Always ensure that the appliance is disconnected from the mains before cleaning. only use a soft and dry cloth on the outer parts of the mesk, never use a wet or damp cloth. for further information, please consult the appliance manual.
MagicTouch
MESK
Which joints can i use the MAGICTOUCH MESK on?
The MAGICTOUCH MESK is designed for use on elbows, shoulders and knees. it comes with adjustable straps so that you can safely secure the device in place.
how does the MAGICTOUCH MESK work?
the MAGICTOUCH MESK uses deep tissue massage to help to ease pains and tensions in the joints. we use far infrared heating, which is more effective than other heat; it works by penetrating deep into the tissue to improve circulation and allow more oxygen-rich blood into the area.
Can i use the MAGICTOUCH MESK on the go?
The MAGICTOUCH MESK needs to be plugged in for use; however, it is lightweight and comes in a portable carry case, making it easy to use in different locations.
Is the MAGICTOUCH MESK comfortable to use?
The MAGICTOUCH MESK should always be comfortable to use. it has a variety of intensities so you can alter the air kneading massage, the carbon fibre far infrared heat and the vibrational massage to suit your needs.
How do i clean the MAGICTOUCH MESK?
Always ensure that the appliance is disconnected from the mains before cleaning. only use a soft and dry cloth on the outer parts of the mesk, never use a wet or damp cloth. for further information, please consult the appliance manual.
MagicTouch
Handheld
how long can i use the massager for?
15 minutes at a time should be plenty, please choose the duration and intensity according to your needs.
Which attachment head is best for me?
the MAGICTOUCH Handheld Massager comes with 10 different attachments, which you can change whenever you like. consult the inside of the box or the manual to see which head is best for each body part. please never use the massager without an attachment on.
Can I use the MAGICTOUCH Handheld if i’m pregnant?
Please consult your gp if you have any questions or concerns.
Can I control the intensity of the massage?
Yes! The massager has a speed controller and the different attachments offer varying levels of intensity. it offers a choice of options for your overall well-being.
How do i clean the massager?
Always ensure that the appliance is disconnected from the mains before cleaning. only use a soft and dry cloth on the outer parts of the massager, never use a wet or damp cloth. for further information, please consult the appliance manual.
MagicTouch
Cushion
where on my body can i use the MAGICTOUCH Massage Cushion?
anywhere you like! from your neck, back and shoulders to your legs and feet, the massage cushion provides a heated, kneading massage to relieve stress and aches in the body.
how does the MAGICTOUCH Massage Cushion work?
The MAGICTOUCH Massage Cushion uses shiatsu massage nodes and heating to massage the body. the nodes mimic the movement of fingers, thumbs and palms on the body to replicate a shiatsu massage. the heated massage helps to improve circulation and the massager can help to minimise pain, strengthen connective tissue and even help to reduce cellulite.
can i use the MAGICTOUCH Massage Cushion on the go?
Of course! The cushion needs to be plugged in for use but it includes an ac adapter and a cigarette lighter plug so you can use it in most locations. it has a strap to the back so you can attach it to your office chair, use in the car, on your sofa, or anywhere you choose. (please do not use the massager while driving).
how long can i use the MAGICTOUCH Massage Cushion for?
You can use the MAGICTOUCH Massage Cushion in short bursts or for a longer period; however, we would suggest that you do not use the cushion for longer than 30 minutes at a time.
how do i clean the MAGICTOUCH Massage Cushion?
Always ensure that the appliance is disconnected from the mains before cleaning. only use a soft and dry cloth on the outer parts of the massage cushion, never use a wet or damp cloth. We also suggest that you periodically clean the mesh cloth of the product by lightly brushing the cover. for further information, please consult the appliance manual.

All About Hydrogen Water

Hydrogen Water
Why is drinking hydrogen-rich water recommended?
Because hydrogen is a very powerful antioxidant that helps to neutralise free radicals and reduce oxidative stress, which is a cause of most of illnesses and premature ageing. As well as hydrogen, which is the smallest element in the universe, it penetrates parts of the body where other antioxidants cannot reach, such as the neurons and the cell nuclei.
How much hydrogen water should I drink a day?
The recommended daily water intake is between one and three litres. We recommend that you drink only hydrogen water, although anything more than one glass a day will be highly beneficial for regulating your oxidation level.
Can babies, pregnant women and the elderly drink hydrogen water?
Yes. The only effect of hydrogen-rich water is to help to maintain a suitable oxidation level for good health. It has no contraindications.
Can pets drink hydrogen water?
Yes. However, you must change their water at least once daily, because after six hours it starts losing the charge. In Japan they sell special packaged hydrogen water for pets.
Is it recommended for cooking?
No, because the hydrogen evaporates while boiling and it turns back into normal water.
Can we make tea with hydrogen water?
Yes, you can use our products with hot water where you can soak your tea bag in.
Does it have any effects when applied to the body, the skin and scalp?
Yes. It eliminates free radicals from the skin. Hydrogen water can be applied with a cloth or directly to the skin and left to work for a few minutes.
Is it possible to take an overdose of hydrogen-rich water?
No. However long you hydrogenate the water, it is impossible to overload it with hydrogen. Once it becomes saturated, any excess just evaporates. What’s more, however much hydrogen saturated water you drink, you’ll never reach the recommended maximum.
Why do we need to take antioxidants?
Every time we breathe in, 2% of the oxygen that enters our bodies turns into bad oxygen (free radicals) that oxidises us. This bad oxygen can be converted into good oxygen if we give it an antioxidant electric charge. If it does not get this charge from antioxidants, it robs our cells, making them sick or killing them, a process known as oxidation. An industrialised lifestyle tends to raise oxidation levels due to poor diet, pollution, stress, etc. As we get older we also need more antioxidants, because our bodies generate fewer antioxidant enzymes.
Why does hydrogen-rich water give us more energy?
When our level of oxidation is high, the body refuses to convert food into energy, because this further increases the oxidation. The antioxidant charge of hydrogen water helps to adjust the level of oxidation in the body, which enables food to be converted into energy, instead ofbeing stored as fat.
Can hydrogen water help me to lose weight?
The body refuses to convert energy into food when our oxidation level is high, because burning fat causes even more oxidation. The antioxidant charge of hydrogen water helps us to lower the level of oxidation, enabling the metabolism to transform fat into energy. However, the body never loses fat deposits unless we burn more calories than we consume.
Are there any calories in hydrogen water?
No. hydrogen water has zero calories.
When will I start noticing the effects of the hydrogen water?
Right from the start you will notice you have more energy, are better hydrated, with improved general well-being, better digestion, better quality rest... But if you are talking about important improvements, you will only notice these after a few weeks or even months, if you manage to reduce oxidative stress, which is the cause of most illnesses and premature ageing.
What is the pH of hydrogen water?
It is 7 or 7.5, which is very similar to that of blood. Hydrogen increases the pH of water by half a point. Hydrogen has a close relationship with pH, which stands for “Potential of Hydrogen”. It is important to drink pH neutral water so as not to interfere with the correct functioning of the body. Hydrogen water, although it is not alkaline, is very ALKALISING, because it combats acidity in our body to address the main cause of this situation, which is oxidation.
Is hydrogen water the same as alkaline water?
No. Alkaline water has large quantities of minerals dissolved in it, and it does not normally have an electric charge or contain active hydrogen. Only “ionised alkaline” water has an antioxidant electric charge and some dissolved hydrogen, although most of the electric charge comes from the ionised minerals, which do not have a useful antioxidant charge. The excess minerals in this type of water and its high pH, that come from ionised minerals mean that “ionised alkaline water” is not recommended as a long-term water choice.
Can I hydrogenate any kind of bottled water?
No. Some bottled waters contain to many minerals. We recommend you use water with below 100 mg/l of dry residue, which is equivalent to less than 100 ppm or less than 150 µS/cm.
Can I hydrogenate reverse osmosis water?
Yes. It is the perfect water to use in the machine provided that the treatment equipment is working correctly.
Can I hydrogenate cold water?
Yes. You can fill the jug with cold water to hydrogenate it.
Can I put hydrogen water in the refrigerator?
Yes, but you must put it in glass bottles which are hermetically sealed and have no air gap, so that it does not lose the hydrogen while it cools.
Does Hydrogen machine purify water?
No, which is why you must use “water apt for human consumption with a very low mineralization”, to protect the machine and your health.
If I shake the bottle full of hydrogenated water, will it lose the charge?
You can shake the bottle without it losing the charge if it is “completely full and with no air chamber”. Abottle that is not completely full will lose the hydrogen if you shake it hard.
What is the best way to transport and store hydrogen water ?
Water stored in a glass bottle, hermetically sealed and with no air gap can be transported or kept at home without losing its hydrogen charge.
Can I hydrogenate the water again if it loses the charge?
Yes. When it loses the charge it turns back into normal water and you can hydrogenate it again.
Can I hydrogenate the same water over and over again without danger of hydrogen overdose?
Yes. When it has been hydrogenate for 30 minutes, water reaches its maximum hydrogen level. If we continue to generating hydrogen when it is saturated, it is unable to absorb any more. The excess hydrogen evaporates as it is generated when the water becomes saturated.
Is hydrogen-rich water still H2O?
Yes. The formula of water does not change when it is hydrogenated, although the way the molecules are clustered does change. Normal water has clusters of 12 to 14 molecules of H2O. The hydrogen-rich water has smaller clusters, normally containing six molecules, giving rise to hexagonal water. Each cluster of six molecules of H2O traps a hydrogen molecule, through an ionic link, which carries it to our cells.
Is hydrogen water hexagonal water?
Yes. All hydrogen-rich water is hexagonal, due to the electric charge that causes these clusters to form. Not all hexagonal water has an antioxidant electric charge, because hexagonal water can be obtained by activating the water by other means.
Can I have drink hydrogen water instead of eating antioxidant foods?
No. Even if you drink hydrogen water, vitamins and antioxidant minerals in food are necessary, because they have other vital functions, apart from the antioxidants themselves.
Why does Hydrogen have such high antioxidant power?
Because it has a WORLD PATENT, a MEMBRANE which separates oxygen from hydrogen, allowing only the hydrogen into the water we drink. Without the membrane we would also drink the active oxygen which is an oxidant, and we would have to use water containing a lot of minerals for it to have any effect. Our membrane allows a high antioxidant charge, even with water with a low mineralisation.